We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

I am writing on behalf of the family of Vascoe Thomas to say thank you for all that you did to help after my father’s passing. My aunt Jewell suggested I contact Michael Dixon and from that point forward it was clear we had an experienced professional in our corner. Mike was simply wonderful. My dad passed away in Washington State and there were a number of unusual issues and problems we had to iron out in order to transport him back to London. Mike took care of all of them. My father was always proud of his military service and Mike explained we could provide him a military funeral. Mike then learned my father’s military records had been misplaced and probably destroyed in a fire. Not to be deterred, Mike used all of his contacts and influence to make the military funeral happen. Mike, with the help of Annie Parker and Doug Salyers guided us through every decision, making sure we understood the options. They gave us suggestions when asked and then took care of every detail once our decisions had been made. The funeral was really nice and I know my father would have been pleased. Even after the funeral Mike continued his efforts and ultimately located my father’s “DD214”. This primary military record filled in a lot of the details of my father’s time in the army, which I had never known before. It also allow us to request and secure a brass military plaque which will be set at his grave site to commemorate his service. Again, I am certain my father would have been pleased. This was the first time I had been involved with planning a funeral. There are a lot of decisions to be made, problems to overcome and a short time to get everything accomplished. Unfortunately, I suspect it will not be my last. Having said that, it is nice to know I have professionals like Mike, Annie and Doug to call on when that time comes. My aunt Jewell did not steer me wrong. She put me in good hands. I will recommend House Rawlings Funeral Home enthusiastically and without hesitation. Thank you all for making this trying time so much easier.

Mike Thomas September 01, 2016

My family has used House-Rawlings Funeral Home many times in our times of grief and though former employees and the staff now each has always provided a personal and professional service. My Dad passed in August and each member of their staff helped us in more than way or another.

Kay Huff Roark February 09, 2014

The staff & service here is absolutely second to none. Tommy, Shannon & Doug Thank you so much for the amazing job you did with Dad's funeral.

Adam Thompson October 10, 2013

I just wanted to say Thank You to the wonderful staff at House-Rawlings Funeral Home, especially Tom and Doug. They treated me and my family like we were their family too. When making the funeral arrangements for my husband, they looked at me and said "do you trust us" and I said, absolutely. When I walked through the doors of the church for the visitation, the sight literally blew me away - they had set up a cowboy scene for Lee and it was absolutely beautiful. Then I walked into the sanctuary and I was speechless, it was beyond anything I could have ever imagined - it was so beautiful. They gave my husband a goodbye fit for the hero that he was and I could never thank them enough, they are all amazing people.

Emilee Gilliam Dobbs June 13, 2013

I want to express my sincere and utmost gratitude to the entire staff at House-Rawlings Funeral Home for the incredible service they provided for our entire family during the passing of my mother, Barbara. Having never attended a service at House-Rawlings, and having not met some of the new staff members, I can honestly say that I was uncertain of my expectations. However, when I arrived at this beautiful funeral home and stepped inside, I was immediately and warmly greeted by several staff members, who made me feel so comfortable and welcome. At that moment, I instantly knew that this was the perfect setting to pay tribute to my mother. The warmth and the sincerity our family received was beyond belief. House-Rawlings far exceeded any expectation that I could have possibly imagined. There were so many incredible personal touches that contributed to the memorial service that will forever remain in our hearts as the perfect way to pay tribute to mom in such a dignified, loving and personal way. My family and I thank everyone at the funeral home from the bottom of our hearts for all they provided to our entire family. We are truly grateful for everything they did for us. We began this process as strangers and after just a few days spent together, we truly consider everyone there a personal and loving family friend. Thank you to your entire staff.

Kim Olson April 29, 2013

We couldn't have wished for more courteous and helpful staff. Everything was explained clearly and we felt confident our arrangements would be carried out with care and respect. House-Rawlings exceeded all expectations.

Margaret Reiman February 08, 2013

Outstanding service - staff was exceptional in attention to detail, as well as kind, respectful, friendly, caring demeanor. Exceptional accommodations when a request was made. Very kind general manager. Perfect in every way. Appreciate it much. Thank you!

Sherri George January 10, 2013

For the kindness of everyone who works there.

Jackie Marshall August 05, 2013

Thanks so much for all your kindness you expressed during the passing of my grandmother. Shannon Smith for all your help preparing her and Doug Salyers for the beautiful obituary picture. Means a lot when your grieving a loved one. Thank you!!

Sonia Bacelieri Collett February 03, 2014

The death of my husband was not something I was prepared for on May 25, 2013, when I found myself having to answer the doctor's question about which funeral home to contact. Even though Darrell had been told in January 2011 that he would not live a year without a heart transplant (which he decided not to pursue), he could not bring himself to discuss, even with me, his funeral arrangements. On the one occasion I did approach the topic the only decision he was able to make, before he could discuss the topic no further, was that House-Rawlings Funeral Home would handle the arrangements. On that rainy Saturday afternoon, as my brother drove me and my boys home from Jewish Hospital in Louisville, I received a call from Tommy Miller at House Rawlings. After introducing himself and talking for a few minutes about some questions he needed me to answer, he asked if there was anything he could do for us at that moment, and asked if I had any questions. I told him I didn't know where to begin, and he put my mind at ease quickly, assuring me that he would be there to walk me through each step of the way. Tommy was true to his word; he was there to help with every detail as we planned the visitation and service for my husband. Tommy was so patient and kind when we met to discuss the arrangements, and offered advice and help when we didn't know what to do. Very quickly it seemed as if he had been a friend for years and he continued to be there to help each time I called with questions or to seek his advice and he worked to make sure everything was exactly as we requested. Tommy wasn't the only one that worked hard to ensure that this experience, one we were so unprepared to face, went smoothly. Doug Salyers, Mike Dixon, and Annie Parker each played a very important role in making sure we were satisfied with all aspects of the process of planning Darrell's funeral. Each one, with their different talents and skills, worked so well together to accomplish their goal to make sure everything was perfect. Doug did such a beautiful job with all the computer work. I couldn't help but smile when I saw the card he designed. He also did a wonderful job on the picture DVD, the obituaries for the papers, the beautiful throw, and so much more. He is a very talented young man! Mike helped so much as we picked out a monument. He listened as we talked about what we wanted and patiently answered each of our questions. He showed us different options and helped us decide exactly how we wanted everything to look on the headstone. Annie was so helpful with all the paperwork that was involved, from the financial aspect of filling out insurance forms to following the steps to get the death certificate. If there was any paperwork that needed to be completed, Annie made sure it was done correctly. The decision to have House-Rawlings Funeral Home was one that proved to be a great decision. They made me feel as if I have always been a part of their family. They did a wonderful job from the beginning to the end and they were there for me each step of the way. I will alway be grateful for how well we were treated at House-Rawlings. I feel like I have gained four new friends; friends that continue to be there for me even now as I have questions or need advice about things I still have to complete. Because of the loving, caring, and compassionate people at House-Rawlings, I have already entrusted them with my own arrangements and I know when my time comes that I can trust they will do a wonderful job walking my children through the process and will be with them each step of the way.

Denise Abbott kirby July 03, 2013

"Thank you and job well done" to Mike Dixon and the entire staff at House-Rawlings Funeral Home. They were so kind, compassionate, and patient throughout the entire process. London should be proud to have such a caring funeral facility. HRFH have set the standard high in which all funeral homes should follow.

Family of Mescal Kirby May 15, 2013

House-Rawlings and staff are the best! They make you feel at home. They went out of their way to help me.

Norma Maxey March 25, 2013

I can't tell you or express in words how grateful I am for everyone's help. This is a time that is hardest for all and to find people like you ALL to hold our hands through it, is a true blessing. May God Bless You All. Thanks.

Vicky Day January 28, 2013